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Frappe Helpdesk
Customer support
Open-source support ticketing
Frappe Helpdesk is open-source ticketing software with unlimited agents. It takes tickets from email and a customer portal, supports service level agreements, assignment rules and escalations, and offers a knowledge base, saved replies and reports, helping support teams resolve customer queries quickly and consistently.
- License: AGPLv3
- Works with ERPNext
- No per-user fees
What Frappe Helpdesk gives you
The core of the app as it runs on your Frappe site.
One ticket inbox
Tickets from email and the portal in one list with status, priority and owner.
Service level agreements
First-response and resolution targets per priority, with alerts before they are missed.
Automatic assignment
Assignment rules route tickets to teams and agents round-robin or by load.
Knowledge base
Help articles customers can reach from the portal, so repeat tickets drop.
Canned responses
Saved replies for common questions that cut agent time and keep quality consistent.
Customer portal
Customers raise, track and reply to their tickets from their own portal.
Frappe Helpdesk with ERPNext and Operion
One app on the same database as the rest of your business, with our team handling setup and training.
With ERPNext
Frappe announced an ERPNext–Helpdesk integration in its 2026 product updates.
- Agent and customer portals
- Customizable SLAs
- Automatic assignment rules
- Knowledge base
With Operion
Operion sets up Frappe Helpdesk, configures SLAs and assignment rules, connects it to ERPNext, and trains support teams.
Best for
- Software and service companies
- After-sales support teams
- Businesses that want to measure response and resolution times
From analysis to go-live
- 01
Needs analysis
We map your current workflow and decide what the app will cover.
- 02
Install and configure
We install the app on your server or on Frappe Cloud and set up settings and permissions.
- 03
Training
Hands-on training for users and admins on your real cases.
- 04
Go-live and support
Post-launch follow-up and support from a Frappe-certified team.
Frequently asked questions
Didn't find your answer? Our team replies within one business day.
Is Frappe Helpdesk open source?
Yes. Frappe Helpdesk is an open-source Frappe app licensed under AGPLv3. You can install it on your own server or host it on Frappe Cloud.
Does Frappe Helpdesk work with ERPNext?
Frappe announced an ERPNext–Helpdesk integration in its 2026 product updates.
How does Operion help with Frappe Helpdesk?
Operion sets up Frappe Helpdesk, configures SLAs and assignment rules, connects it to ERPNext, and trains support teams.
Explore the rest of the Frappe ecosystem
Ready to switch to ERPNext?
See how ERPNext can make your business more efficient and cut costs, with Operion beside you from analysis to go-live and support.