Terms and Conditions

Hosting and Cloud Services

These terms and conditions set the general framework for using the Operion website and dealing with the company's services. By using the website or requesting any of our services, you acknowledge that you have read and understood these terms and agree to be bound by them. Some detailed provisions may vary according to the contract, quotation, or scope of work agreed with the customer. In the event of a conflict, the signed agreement between the parties takes precedence.

By using the website or requesting any service, you acknowledge that you have read these terms and agree to be bound by them.

Operion provides a range of technology, consulting, and training services.

Implementing and deploying ERPNext inside companies and organizations.

Customization and development services on Frappe Framework and ERPNext.

Technical support and post-go-live services.

Cloud hosting and management of operating environments.

Users must use the website lawfully and professionally, in a way that does not harm the website, the company, or other users.

Using the website for any activity that violates the law is prohibited.

You must provide accurate information when completing any form.

Copying or republishing website content without prior written permission is prohibited.

Attempting to hack or disrupt the website, or misusing the contact forms, is prohibited.

ERPNext is an open-source system, and Operion provides related services such as implementation, setup, training, customization, support, hosting, and data migration.

Important note: ERPNext being open source does not mean that implementation, customization, training, support, or hosting services are free. Service costs are set according to the scope of work, project size, number of users, required modules, level of customization, and the type of support needed.

Some requirements may need custom development beyond the standard capabilities of the system.

The success of an implementation depends on the customer providing data and approving decisions in a timely manner.

Any changes outside the agreed scope are assessed and priced separately.

Smart Academy, part of Operion, offers specialized training programs in ERPNext and Frappe.

Training materials may not be republished without official permission.

Training programs may be updated to reflect system updates.

Certificates issued by Smart Academy are different from the official certificates issued by Frappe School unless expressly stated otherwise.

Attending training does not guarantee passing any external exam unless there is a clear agreement on a specific qualification program.

Operion provides hosting or management of ERPNext environments on Frappe Cloud or other service providers, as agreed.

Performance, backup, and security levels may vary depending on the hosting provider and the plan used.

Operion is not responsible for outages caused by third-party service providers or general internet problems.

Any DevOps work, advanced security, or special server configuration may be charged separately.

The customer must follow security policies and must not share login credentials with unauthorized parties.

Technical support is provided according to the agreed packages or contracts, and may include fixing errors, guidance, issue diagnosis, and operational follow-up.

Support tickets must be opened through the approved channels, not only through personal chats.

Technical support does not include new development unless the contract states so.

Response times may vary by support plan, priority level, and working hours.

All content on the Operion website, including text, designs, images, visual identity, training materials, and marketing files, is protected by copyright and may not be used without prior permission.

Open-source software is subject to its original licenses.

Customizations or code developed specifically for the customer are subject to what is agreed in the contract.

The Operion name or trademark may not be used in a misleading or unauthorized way.

Operion handles customer data confidentially and professionally. Customer data is not shared with third parties except where operationally necessary, with the customer's consent, or as required by law.

Data is used only for the purpose of delivering the agreed service.

The customer must protect their login credentials and not share them with unauthorized persons.

Some services may require access to system data or settings in order to provide support or development.

Operion makes every professional effort to deliver high-quality services. However, the company is not liable for damages caused by factors beyond its control.

The company is not liable for failures caused by external service providers.

Errors caused by incorrect use of the system by users.

Changes made to the system by unauthorized parties.

Delays by the customer in providing required data or approvals.

Any indirect losses or lost business opportunities, unless the contract states otherwise.

Service fees, payment methods, and milestone payments are set out in the quotation or the official contract.

Some services may be suspended in the event of late payment, in accordance with the terms of the agreement.

Prices do not include taxes, transfer fees, or external costs unless stated otherwise.

Any additional work outside the scope is priced and approved before it begins.

Cancellation and refund policies vary depending on the type of service, the stage of delivery, and the work already completed.

Consulting, training, or technical services that have already been delivered are generally non-refundable.

Any fees paid to external service providers are subject to those providers' terms.

Cancellations are handled in accordance with the contract or the quotation approved by both parties.

The Operion website may contain external links, such as to Frappe, ERPNext, YouTube, or social media platforms. Operion is not responsible for the content or policies of these external sites.

Operion reserves the right to modify or update these terms and conditions at any time. Continued use of the website or services after updates are published constitutes acceptance of the revised version.

For any questions about these terms and conditions, you can contact us through:

Website: www.operionss.com

WhatsApp: https://wa.me/201148838038

Email: info@operionss.com

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